top of page

Terms & Conditions

LAST UPDATED 28TH JANUARY 2026

SERVICES

BrandBolt will deliver the services agreed in writing via proposal, email, or contract. Any additional work requested outside the agreed scope may incur extra charges, which will be discussed and approved before work begins.

PRICING & PAYMENT

  • All prices are quoted in GBP.

  • A deposit may be required before work begins.

  • Invoices are due within 14 days unless otherwise agreed.

  • Late payments may result in paused work until payment is received.

  • For ongoing monthly services, payment is due in advance of each month.

CLIENT RESPONSIBILITIES

To deliver work on time, BrandBolt relies on clients to:

​

  • Provide accurate information, content, and feedback

  • Supply timely approvals

  • Ensure they have the rights to any materials they provide

 

Delays in supplying information may affect project timelines.

REVISIONS

Some projects include a set number of revisions, outlined in the proposal. Additional revisions may incur extra charges.

CONTENT & OWNERSHIP

  • Upon full payment, clients own the final approved deliverables (e.g., logos, graphics, copy, videos).

  • BrandBolt retains ownership of all working files, drafts, and unused concepts unless otherwise agreed.

  • BrandBolt may showcase completed work in portfolios, case studies, and marketing materials unless the client requests otherwise in writing.

WEBSITES & DIGITAL PLATFORMS

For website projects:

​

  • BrandBolt is not responsible for hosting, domain management, or third‑party platform issues (e.g., Wix outages).

  • Clients are responsible for ongoing platform fees, subscriptions, and renewals.

  • BrandBolt is not liable for security breaches or data loss on third‑party platforms.

SOCIAL MEDIA MANAGEMENT

Where BrandBolt manages social media:

​

  • Clients remain responsible for their accounts and must ensure BrandBolt has the correct permissions.

  • BrandBolt is not liable for platform changes, outages, or account restrictions imposed by social networks.

  • Performance results (reach, engagement, growth) cannot be guaranteed.

VIDEOGRAPHY

For videography services:

​

  • BrandBolt provides simple, small‑scale filming and editing.

  • Clients are responsible for securing any required permissions for filming on their premises or featuring individuals.

  • BrandBolt is not liable for issues arising from unlicensed music or materials supplied by the client.

CANCELLATIONS & RESCHEDULING

  • Project cancellations must be made in writing.

  • Deposits are non‑refundable once work has begun.

  • For monthly services, 30 days’ notice is required to cancel.

  • Filming sessions cancelled with less than 48 hours’ notice may incur a fee.

LIABILITY

BrandBolt will always act with care and professionalism, but cannot be held liable for:

​

  • Loss of revenue, profits, or business opportunities

  • Errors resulting from incorrect information provided by the client

  • Issues caused by third‑party platforms, software, or hosting providers

  • Total liability is limited to the amount paid for the specific service.

CONFIDENTIALITY

Both parties agree to keep confidential any sensitive information shared during the project, unless required by law.

DATA PROTECTION

BrandBolt handles client information responsibly and in line with UK data protection laws. Clients are responsible for ensuring any data they provide complies with GDPR.

CHANGES TO THESE TERMS

BrandBolt may update these Terms & Conditions from time to time. The latest version will always be available on our website.

CONTACT

For questions about these Terms & Conditions, contact hello@brandbolt.co.uk.

bottom of page